This is without a doubt our most-asked question. It's actually pretty easy once you've got the first one under your belt.
Gallery Wraps
You need 2" extra ON EACH SIDE for the wrap. Think of it as wrapping a box, and you need paper for the sides. So - a 16x16 finished size becomes a 20x20 when it's submitted. Here's what you do:
1. Open a blank 20x20 file in Photoshop, 300 dpi (or the same dpi as your image). Bring your ruler guides in 2" from the top, bottom, left and right.
2. Place your file into this one on a new layer. What you see in the middle is the FACE of your canvas, and what is outside your guides is the wrap! EASY!
If you have enough real estate in your original file, great! If not, you can:
A. Add a colored or patterned border - ANY color or pattern. Add this extra space on the Canvas layer - not your image layer.
B. Add more space on the canvas layer and clone the sides. We DO NOT, and WILL NOT digitally stretch. If you need help with this, just ask - that's what we're here for!
Standard Wraps
Same as above, only you need 1" extra on each side. The wrap does not have to be a color - the image can wrap as well.
Once again - if you need any type of help at all - please ask. We'll get right on it. We were all new at something once, right? We LOVE educating people about this wonderful and VERY cool medium!
Using the latest in colorfast ink and media technology, we estimate the lifespan of an un-coated image to be roughly 60 years for color images and 100-150 years for black and white images.
All images from Pixel2Canvas are coated with a UV protectant which effectively doubles the colorfastness of our canvases. So you can expect these images to be proudly hung on the walls of your families homes (or space domiciles) for generations to come!
USA - We have a flat rate shipping fee of $19 per order to anywhere in the US, regardless of canvas size or quantity.
Canada - The shipping charge for any order going to Canada is $29. This also includes the duties and taxes, so you wont be charged by FedEx for those later.
International - Shipping to any country other than Canada is $45 per order if the largest canvas in your order is 20x24 or smaller The smaller size allows us to ship the canvas via USPS, which is relatively inexpensive. If your canvas is larger then 20x24, please email us for a shipping quote, as your package will need to be sent through FedEx International.
*Please note that the shipping charges on sale items may be different then the above prices depending on the promotion.
All of our canvases are shipped via FedEx. If the address your canvas is going to is an APO address, the package will be shipped USPS.
There are a few different shipping options available upon checkout through the website. If you do not chose an express option, your package will be shipped via FedEx Ground - The map below shows what the transit time will be. *Please note that the days in transit are
business days.
![](\\\"http://i1003.photobucket.com/albums/af152/Pixel2Canvas/FedExGroundTransitMap.jpg\\\")
If you choose one of our express shipping options when ordering your canvas, please keep in mind that the production time of your piece will remain the same. That means that
your canvas will still be in production here for 3 to 7 business days. However, when the canvas is ready to be shipped, it will be sent express (overnight, 2-day or 3-day, depending on what you chose) instead of ground.
Orders over 50 inches in length or width are subject to possible freight charges which will not be included at the time of checkout. We will contact you to discuss freight shipping if necessary before we proceed with the production of over sized artwork.
We can ship to a PO Box depending on the size of your order or canvas. If you are ordering anything larger than a 16x24 canvas, we will need you to provide a physical address instead.
When uploading an order through the website, your file needs to be a Jpeg. If for any reason you need to submit a different type of file, you can email it to us and we can input your order that way.
Your file can be no larger than 10 megabytes. If your file is too large to upload, try saving it as a qulaity 10 Jpeg instead of the default quality 12. This will have no effect on the quality of your final print.
If for any reason your file is still too big, just give us a call and we will be glad to help you out.
We print in sRGB. Your file can be submitted in either sRGB or aRGB. There will be no change in the color or look of your file when it is changed from aRGB to sRGB.
Legacy is our original canvas material. It has a lot of natural texture to it. This is our most popular material as it brings a little more depth to an image.
Luxe is a newer canvas material that has a tighter, smoother weave with less texture. The Luxe tends to have more of a Matte finish then the Legacy.
All of our canvases automatically come with our Satin finish. The Satin finish has a tiny bit of sheen to it, but it is not shiny. This helps bring out the color and contrast in an image.
We do have a Matte finish option that can be selected upon ordering. The Matte coating has NO shine to it what so ever. A good way to describe how it looks would be to compare it to a chalkboard....dry.
Both coatings are UV protectants that ensure your canvas will last. They are virtually water proof and can be hung in any room of the house, including the bathroom. Just be sure the canvas does not fall into the bathtub ;). If anything is splashed or spilled onto your canvas, feel free to wipe it off with a damp cloth.
All of our canvas prices include backing paper and hanging hardware for the back of your canvas. Both are attached before your canvas is shipped, so you can take it right out of the box and hang it on your wall.
Each canvas is backed with a protective backing paper.
The hanging hardware that is attached to your canvas depends on what size it is.
-Any canvas that is 12\" wide or smaller will have a Z-Bar (Saw Teeth) hanger attached.
-Any canvas larger than 12" wide will have D-rings and picture wire attached.
Beehive Hangers allow larger pieces to be mounted more securely to a wall and also allow the piece to be re-positioned multiple times to ensure it is level.
If your canvas has Beehive Hanging Hardware attached, there should be Wall Mounting Pins as well as instructions included in the Duck Bag in your shipment. If you did not receive enough wall pins or you did not receive any at all, please email us and we will mail some out to you immediately.
If you need the instructions on how to use the Beehive Hangers, please see below.
Yes! We can drop ship any order for no extra charge. Just put your customers information into the Shipping Address field when placing your order. If the shipping recipient is different than the billing recipient, we assume the order is a drop ship and will not include any information about our company: that includes stickers, invoices, etc.
Typically the turn around time on an order is between 3 and 7 business days. That means your order will be in production here for 3 to 7 business days before it is shipped out. To see how long your package will be in transit once it leaves, please refer to the FAQ "How will my canvas be shipped?".
If you need your canvas sooner, please chose the appropriate shipping method when ordering and be sure to mention your requested delivery date in the notes on your order.
If you have an urgent request or need your canvas YESTERDAY, please call us on our direct phone line: 702-735-9961.
*Please note that if your order is very large in size or quantity, the turn around time might be a couple of days longer than normal. This may also be the case if your canvas is ordered during one of our promotional sales. If you are worried about when you will receive your order, do not hesitate to give us a call.
You can check the status of your order from the Order History section under the My Account page of the website.
Be sure that your file name, or the name you are giving your canvas on the ordering page, does not contain any strange characters. File names should contain only letters and or numbers.
Apostrophes anywhere will cause an error. So make sure you do not have apostrophes in your file name or in the notes section on your order.
Also make sure that your file is a Jpeg that is 10 megabytes or smaller.
If you are still having problems, please feel free to give us a call or send us an email and we will walk you through the ordering process.
702-735-9961 - phone
info@pixel2canvas.com - email
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First, you will need to download our Deck Design Catalog. You can do that by going
HERE!!!!
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Second, you will need to choose which template you would like to order. Each template in the catalog has a Template #. Be sure to make a note of which # you want.
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Third, you will need to log into the website and go to the
WallRiders section under the
Products tab at the top of the page.
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Fourth, you will need to choose the
"P2C Design Catalog" option. This option includes 1 skate deck and 1 catalog design.
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Fifth, click ORDER and you will be taken to the upload page. This is where you will upload the image you would like placed into your template choice. Once your image is uploaded, the P2SEE editor will pop up.
Since you do not need to crop your image, you can simply hit SKIP at the top of this window.
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Sixth, put the
Template # you want to order in the notes section.
***If the template design you chose also includes someones name or graduation year, be sure to mention what those should be in the notes on your order!!!!
No, the shipping charge was included in the special package that you purchased.
When you checkout in the website, choose the shipping option called "WPPI PrePurchased WallRiders". It will show up as being a charge for $1. YOU DO NOT NEED TO PAY THIS $1 CHARGE. Once you have gotten to the payment page, where you are asked for credit card info or PayPal account info, you can exit out of your browser. At this point we will have your order. You should also still receive an order confirmation from the website via email.
The Credit Bank is a way to pay for canvases during a sale and submit the images later.
When you would like to place a canvas into your credit bank, choose "pre-order" instead of "order" next to the size canvas you want. Checkout once you have all the canvases you would like to pre-order in your cart. You will be taken to a payment page where you can pay for the canvases with either PayPal or a Credit Card. Once the canvases are paid for, they will be available for redemption in the Credit Bank section of your account.
How to Redeem Your Credits:
- Log into your account and click on the red writing on the right hand side of the home page that reads "Credit Balance $$$". You can also access the credit bank from the My Account page.
-Click "redeem" next to the canvas you would like to submit an image for. You will be taken through the normal ordering process which will allow you to upgrade the canvas size if you would like and also allow you to choose our different finishes and processing options.
-Once you are finished adding the canvas to your cart, you can redeem more canvases or add new canvases before checking out.
- Upon checkout, the total for any credits that are being redeemed will be taken off of the total price of the order. Shipping is not included in the price of the credits, so you will need to pay for it when you checkout.
IF YOU PLACED AN ORDER FOR PRE-SALE CANVASES BEFORE THE CREDIT BANK WAS CREATED, YOU WILL STILL NEED TO EMAIL US THE IMAGES WHEN YOU ARE READY TO REDEEM THE CANVASES. THEY WILL NOT BE AVAILABLE IN YOUR CREDIT BANK AND CANNOT BE ADDED TO YOUR CREDIT BANK.
If you are not happy with the quality of your canvas, or there is some other issue, we will gladly work with you to correct the issue.
For color problems, we ask that a photo be taken of the canvas to compare to the file that was submitted to us. If the issue is in any way our fault, we will gladly correct the issue and reprint for no extra charge. If the problem lies in the original file that was submitted to us, we have a 35% discount for reprints.
If you would like to be refunded for your original purchase, we ask that the canvas be sent back to us before we can do so. For refunds on canvases in your Credit Bank, we do subtract a 15% administrative fee.
We understand that sometimes things just don't work out the way you had hoped. If you have purchased pre-ordered canvases and then determine that you will not use them, you may be eligible to have the cost of those pre-orders refunded. There will be a 15% administrative fee applied to all pre-sale refunds. Please contact for further information.
The SoHo OrnaMetals are 20gague steel patterns designed and cut for us by Beach Bungalow Frame Company here in Las Vegas. In order to preserve the integrity of the canvas and the material that we use to cover the back of the canvas, these accessories screw directly into the back of the canvas frame.
Each design will give your four sided canvas a different look. Words and custom work is also available.
